Pär Arvidsson, Chairman and head of M&A – Trexium Group AB
It is a fact that most MPS providers does not have 100% control of all devices within a customer environment. The lack of control of the fleet and related cost for service and toner is a black hole in the financial result of the company. Prodoc has experienced what it means not to be in full controlof the toner delivery process. Pär Arvidsson, says “One of our customers told us to stop delivering toner, as they could not fit more in their storage room. Clearly there was an opportunity for better logistical control.”
There are savings to be made, but how? Prodoc have new customers claiming they have +100 printers but when TrueMPS is installed, it turns out they have app 400 devices! Pär continues ”We did not have a complete overview of the client’s entire printing environment. We focused too much on what Prodoc delivered not the opportunity to provide toner and services for all printers. History shows us that we were not aware of the possibilities until we used TrueMPS.”
To solve these challenges, Prodoc turned to Mapsiot to see if TrueMPS could be the solution! “I met with the team and realised that TrueMPS, with all its functionality and easy-to-use interface, was the way to forward. With seamless integration into our service management system, we can now fully exploit the potential we have as a print partner,” says Pär Arvidsson and continue. “We like the fact that we can manage all printers, not just Nashuatec and Ricoh. Now we can supply toner for all brands and offer service and repairs through our service organisation Reachtech. This is probably the best offer for the market that a print partner can make.”
A big change, and an indicator of the success of the TrueMPS implementation, is complete control over the entire process. “Today we manage and handle toner requirements in the best possible way. We set everything up and determine exactly how to achieve the best MPS delivery for each customer. Now we can decide whether wewant - or need - fully automated or semiautomated delivery to our customers. This gives us the opportunity to take over and increase our own MIF.” says Pär Arvidsson.
With TrueMPS, Prodoc has a new business application that will help them grow in a declining market.Prodoc will now develop the organization to change approach and use TrueMPS to explore andmaximize opportunity within all existing and new accounts. Pär makes a final statement “With TrueMPS and the adaption of our organization we have the foundation to become the strongest MPS provider in the Nordics”.